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Park Ln, London W1K 7AN, UK – 020 7706 7007
Fantastic service from Amos and Dawn at Park Lane after I'd mistakenly ordered a car with the wrong transmission. Instead of telling me to put up with it (which is what some car hire places would have done), they quickly located a replacement car in a nearby branch and then lent me a car to drive there - and they escorted me there just to make sure everything went smoothly too. Great service, great atittude, great people - I'm certain to rent from them again.
Incredibly friendly staff and great service. While one person was taking care of the paperwork another one was already bringing the van. Very efficient! I was out in 10 minutes, including checking for damages and so on. Best car hire I have been to so far in the UK.
Marriot Marble Arch Hotel, 134 George St, Marylebone, London W1H 5DN, UK – 0344 544 4214
Experience was good, look for the unmarked office in the lobby of the hotel. A very convenient location for after-hours drop-off as the hotel has underground parking and front desk staff.
Courteous and efficient
49 Woburn Pl, Bloomsbury, London WC1H 0JZ, UK – 020 7631 4700
Rachel at the Russel square store was amazing and efficient with her service and knowledge. Highly recommend!! She also made a follow up call in which she was lovely! Truly brightened up my day!
As always first class customer service from all their branches.However this particular branch is in the heart of the congestion zone which applies to anybody pulling out a rental from their underground car park where they keep all their rentals.